Crystal Clear Call Quality
October 2020
Increasing Productivity in the Dispersed Workplace
The unified workplace is an increasingly rare thing, and its absence can kill productivity even before covid-19 struck, communications technology allowed companies to spread their operations around the world, while growing numbers of employees worked from home. Now, that shift has been accelerated, decades’ worth of change happening in the space of a few months. Old lines of communication and collaboration have been shattered, leaving companies struggling to reach their previous productivity levels.
Productivity
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Productivity depends upon communicating with colleagues, and a unified workplace creates an ideal communication environment, with in-person meetings and internal coms networks. As workplaces are dispersed to spare bedrooms and home offices, companies need a new way to achieve productive communication while complying with rules about data handling.
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The solution for this dilemma now undoubtedly lies in mobile communications, providing services like encrypted chat and secure conferencing in a mobile first environment. This provides greater flexibility in rapidly changing working conditions while fitting naturally with a modern lifestyle.
Simplicity
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Working globally means that any solution also needs to provide a uniform experience while meeting the unique regulations of different regions.
Compliance
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For employees, social apps are a natural communications solution. They’re easy to use and already have a place in our lives. But they’re problematic for employers, as apps like WhatsApp take communication out of their hands, making it impossible to control and interrogate communication records, never mind to meet financial and information compliance needs.
This is a particularly significant problem for SMEs, which don’t have the in-house resources to maintain communications solutions but even large enterprises find it challenging; one bank with over 25, 000 employees we recently helped couldn’t find a suitable product despite months of trying with mobile operators across their international territories. Finally, they came to us and solved the problem.
Mobile First ?
What does productive communication look like in the dispersed workplace? It combines:
• Conference calls from mobile, often involving large numbers of participants, to allow effective group work and timely decision making
• Quick asynchronous communication, replacing conversations around the office with fire-and-forget messaging that a busy recipient can reply to when they are free. This supports informal cooperation and maintains a spirit of collaboration outside a shared space.
• International mobile calls, connecting home workers dispersed from offices that were already scattered around the globe. It’s the bedrock on which all international cooperation is founded
To meet these productivity needs, applications need to bring together communications in a single package. That means providing chat, conferencing, and international calls while remaining within the limits of both data compliance and a potentially tight budget. The convergence of mobility, regulation, and cost concerns pushes organisations towards a particular sort of solution.
We’re moving faster than expected into the long-expected era of dispersed working.
To stay productive in this world means investing time and effort in communication, and investing in the right technology to support it.
The TALK-SAFE® and CHAT-SAFE® products offer a solution to these challenges and a way to improve an organisation’s productivity. Talk-Safe provides group calls and conferencing over crystal clear connections, with scheduling built in. Chat-Safe provides WhatsApp-style communication within a compliant environment that you, the company own & control for employee use. Both are encrypted and give employers control over communication records to support both financial and data handling compliance as well as good record keeping.
Lee C. Stonehouse MBA|Director
VC Experience Ltd | 30 Churchill Place, Canary Wharf, London E14 5EU
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